return and refund policy ♡
♡ all sales are final
♡ no returns or exchanges are accepted
♡ once your order ships, it is officially out of our hands :( we are not responsible for lost, stolen, or delayed packages after shipment if tracked shipping is not selected
♡ we strongly recommend choosing tracked shipping, as it includes insurance and full protection if any issues occur
♡ if your item arrives damaged, don’t stress! please send clear photo or video proof within 48 hours of delivery
♡ if approved, we will provide a replacement or refund
♡ aside from damage-related cases, we do not accept returns, refunds, or exchanges
shipping policy ♡
♡ we currently ship within canada only using canada post
♡ available shipping methods include lettermail and tracked shipping
♡ we highly recommend tracked shipping, as it includes insurance and proof of shipment
♡ we keep proof of shipment for every order, including drop-off receipts and shipment confirmation
♡ please note:
♡ lettermail delivery times may vary and delays are possible
♡ tracked shipping costs range from $6–$15 within canada
♡ untracked lettermail costs range from $2.50–$5 within canada
♡ no tracking updates are available for lettermail shipments
♡ by placing an order, you agree to our shipping methods and understand the risks associated with untracked shipping options ♡
condition information ♡
♡ authentic pokemon, digimon, and union arena tcg cards
♡ cards are in nm/m condition unless otherwise stated
♡ perfect for collectors, competitive players, or display
♡ cards are carefully handled and stored to preserve quality
♡ shipped securely with a sleeve and top loader for protection
♡ a great addition to any anime or tcg collection
terms of service agreement ♡
♡ by using our website and placing an order, you agree to these terms of service
♡ all sales are final, with no returns, refunds, or exchanges unless an item arrives damaged with valid proof
♡ we are not responsible for lost, stolen, delayed, or misdelivered packages once shipped via lettermail
♡ insurance is included with tracked shipping, and eligible issues will be covered
♡ we ship using canada post, including lettermail where applicable
♡ lettermail does not include tracking and delivery times may vary
♡ we keep proof of shipment for all orders, including drop-off and shipment confirmation
♡ damage claims must be submitted within 48 hours of delivery with clear photo or video proof
♡ approved damage claims may result in a replacement or refund on a case-by-case basis
♡ we are not responsible for incorrect shipping information provided at checkout
♡ prices, products, and policies are subject to change at any time without notice
♡ misuse of our site, fraud, or abuse of policies may result in order cancellation without refund
♡ by continuing to use our site, you acknowledge and accept these terms in full
contact information ♡
♡ email: kerotenshi.cards@gmail.com